At Highland Spas, we aim to streamline the delivery process to make receiving your hot tub an easy and hassle-free experience. We’ll keep you updated as to the status of the delivery, we’ll deliver at a time that suits you, and we’ll even install your tub for you if you don’t fancy doing it yourself! Ordering a hot tub from Highland Spas isn’t about waiting around all day for a delivery that never shows up - we take a professional approach to the delivery process and are committed to shipping your tub safely, conveniently, and on time.
Where We Deliver
We benefit from a centrally located distribution centre, which means we’re able to offer fast delivery to practically any area of the UK, and for affordable prices. We deliver to all mainland UK areas, Northern Ireland, the Republic of Ireland, and to some offshore destinations providing it is safe for us to do so. All we ask is that customers in the Republic of Ireland and in offshore regions contact us in advance to make arrangements for delivery.
Delivery Lead Times
Highland Spas operate and maintain a small warehouse that allows us to stock a number of hot tubs and deliver them in a quick and convenient manner. If your chosen hot tub is listed as being in stock, you can expect delivery within 2 to 7 days - much quicker than some of our competitors. However, we’re unable to stock every hot tub that we sell and, as we offer a wide range of customisation options, we sometimes need to go directly to the manufacturer. If your desired tub currently is not in stock, we’ll aim to get it to you within 6 to 12 weeks, and, for your convenience, we’ll only charge a small, 30 percent deposit, with the remainder due when your tub is all done and ready to ship.
As promised, we’ll keep you up-to-date with the status of your delivery, and we’ll let you know when your tub is ready to ship. At this point, we’ll discuss with you any potential access issues that our delivery drivers may encounter, such as high garden walls for example, and we’ll ensure we have all the equipment needed to deliver your tub safely and conveniently. Should access be determined to pose a challenge, we’ll work with local crane companies to get you a low cost quote.
Highland Spas are committed to offering our customers the very best prices, and delivery is no different. We’re proud to confirm that hot tub delivery to most areas of the UK mainland is only £145, with charges applicable to some areas of the Scottish Highlands, rural destinations, the Republic of Ireland, and offshore regions. At Highland Spas, there’s no hidden costs, so you’ll receive a detailed delivery quote before committing to a purchase. For many areas, the delivery price can be found at the checkout stage, but if your area isn’t listed, please contact us for information.
If you live locally, you may wish to collect your spa for free from our Leicester-based distribution centre. For hot tubs that are listed as being in stock, we’ll arrange for you to visit us at your earliest convenience. For tubs that are not currently in stock, we’ll have the manufacturer delivery the tub directly to our warehouse, and give you a call when it’s time to collect.
Highland Spas are dedicated to making the delivery process as easy, enjoyable, and stress-free as possible, which is why we offer three different delivery options to meet all requirements. Our standard delivery is kerbside delivery, but if you anticipate needing a bit of assistance in placing or installing your tub, you can opt to upgrade your delivery to our garden delivery and placement service, which helps you get your tub into the desired location, or we can even perform a full installation and water check so that you can start using your tub straight away - now how’s that for service?
For your convenience, we accept a range of payment methods to suit. Credit and debit card payments can be made easily through the website, and we utilise SSL security to ensure all your details remain 100 percent secure. Alternatively, you may wish to pay via bank transfer (contact us for BACS details) and we also accept cash on delivery. For those who have paid a 30 percent deposit, you’ll just owe 70 percent of the cost when the tub is delivered.